Delivery Details
Christmas 2024 Cut Off Dates:
Rural Delivery
All orders must be received before 6am Tuesday 17th December 2024 for dispatch before Christmas.
Standard Delivery
All orders must be received before 6am Wednesday 18th December 2024 for dispatch before Christmas.
Pick Up/Collections
Orders for pick up/collection from the Factory Shop at 100B Hayton Road, Wigram, Christchurch must be collected by 3.30pm Tuesday 24th December 2024. Please note which day/date and time your wish to collect your order in the notes section of your order.
Due to the way the holidays fall this year, we are unable to dispatch orders between Christmas and New Year and will resume on Monday 6th January 2024.
Our Factory Shop will be open Friday 27th December, Monday 30th December, Tuesday 31st December 2024 and Friday 3rd January 2025 from 7.30am - 10.00am each day. Please note there will not be any fresh fish available during this time.
Oceans Seafood Retail Store at 140 Colombo Street, Beckenham will be closed from 6pm 24th December 2024 - 5th January 2025 and will re-open at 9am, Monday 6th January 2025.
Our top Tips to make this Christmas better!
- Place your order early and have it in your freezer ahead of time.
- To avoid disappointment, we recommend you read and understand our Terms and Conditions regarding the delivery of frozen products prior to placing your order.
- Please check your contact details are correct as this is how we contact you!
- Track your orders progress via the NZ Post track and trace link that you will be emailed. Any issues, ring us in the first instance on (03) 348 1588.
Nationwide Delivery is available Tuesday-Friday.
No Post Office Box or Saturday Deliveries.
We don't recommend using NZ Post's redirection service. Please advise us of any address changes prior to dispatch
Christchurch - $11.00 per delivery
South Island - $16.00 per delivery
North Island - $22.00 per delivery
Rural Delivery - $5.00 addition per delivery
Orders received daily before 6am Monday to Thursday will be packed and dispatched the same day for delivery the following weekday. Orders placed after 6am on Thursdays will be dispatched the following Monday.
Oceans North Seafood do not process orders on Friday, Saturday, or Sunday. Please note some products in our collection require a 2-weekday lead time as they are harvested/caught to order. This will be detailed in the product description of such products.
All products will be delivered in insulated poly-bins with gel-ice packs and may include biodegradable wool-cool or packing material for extra insulation (if required).
We choose to partner with NZ Post Couriers for Nationwide deliveries. We have an arrangement with them whereby our poly-bins are kept in chillers located at all the main depots during transit. This provides an extra layer of security around the cold chain.
All orders are sent on an overnight service. You will be emailed a tracking number on the day of dispatch which we recommend tracking through http://trackandtrace.courierpost.co.nz/. All parcels will be left by the courier.
Delivery to Rural Post addresses may take up to 48 hours from dispatch. There will be an added fee of $5 for Rural Deliveries. Orders placed after 6am on any Wednesday will be held over to the following week to ensure a successful delivery prior to any weekend.
Orders that do not have the correct delivery address (standard or rural) and have not paid the NZ Post $5 extra charge, may be delayed within the NZ Post network.
In the instance that a customer has not correctly entered a Rural Delivery Address on their order, Oceans North Seafood will not be Liable for any damage nor make any refunds regarding any dissatisfaction with the product(s) once delivered.
Please leave a detailed note (99 characters max) if you have specific delivery instructions for the courier driver. Please note courier drivers will not call to advise of an ETA.
Occasionally adverse weather conditions will affect the operations of our courier services or inter island air freight, in which case we will contact you to re-arrange delivery.